Privacy Policy
This Privacy Policy explains how Translations24.eu processes personal data when you contact us, request a translation quote, upload documents, place an order, make a payment, choose delivery options or use this website.
We process personal data only for specified purposes and in accordance with applicable data-protection law, including the General Data Protection Regulation (GDPR).
Last updated: 23 September 2026
Who is responsible for your personal data?
The controller of personal data processed in connection with Translations24.eu is:
TRZECIA POŁOWA Sp. z o.o.
ul. Tulipanowa 24
07-230 Młynarze
Poland
KRS: 0000809362
NIP / VAT ID: 9512492465
REGON: 384657490
You can contact us regarding privacy or personal-data matters through our contact page.
What personal data may we collect?
The exact scope depends on how you use our services and what information is necessary to prepare a quote or complete your translation.
Contact data
Name, surname, email address, telephone number, communication history and information included in messages sent to us.
Documents and files
Documents, scans, photographs, PDFs and other files uploaded for quotation or translation, including personal data contained in those files.
Order data
Language pair, document type, selected service, deadline, delivery method and correspondence relating to the order.
Billing data
Name or company name, address, tax identification number and other information required to issue invoices or comply with accounting and tax obligations.
Delivery data
Postal address, parcel-locker or pickup-point information, telephone number and other details required to deliver paper translations where requested.
Technical data
IP address, browser and device information, cookie identifiers and information about website use, where collected in accordance with your cookie choices.
Why do we process personal data?
Responding to enquiries and preparing quotes
We process data to answer questions, review documents and prepare a quotation. The legal basis is taking steps at your request before entering into a contract (Article 6(1)(b) GDPR) and, where applicable, our legitimate interest in handling business correspondence (Article 6(1)(f) GDPR).
Performing translation services
We process personal data and document content to complete the translation, communicate about the order, deliver the finished work and provide related customer service. The legal basis is performance of a contract (Article 6(1)(b) GDPR).
Accounting and legal obligations
Billing, invoicing, tax records and selected transactional information may be processed because we are required to keep them under applicable law (Article 6(1)(c) GDPR).
Archiving and legal claims
We may retain selected correspondence, order information and records where reasonably necessary to document cooperation, protect our rights or establish, exercise or defend legal claims. This is our legitimate interest (Article 6(1)(f) GDPR).
Optional analytics and marketing cookies
Analytics, marketing and preference cookies are used only where your consent is required and has been provided. You can withdraw or change that consent through the website’s cookie settings.
Consent-based processing
Where a specific activity requires consent, the legal basis is Article 6(1)(a) GDPR. Consent may be withdrawn at any time without affecting the lawfulness of processing carried out before withdrawal.
Personal data contained in documents sent for translation
Translation work often requires access to the complete source document. This may contain personal data relating to you or to other people, for example family members, employees, business partners, patients or representatives.
- Send only documents and information necessary for the quotation or translation.
- If you provide personal data relating to another person, you should be authorised to do so.
- We may share the relevant file with the translator, reviewer or specialist assigned to the project.
- People involved in the project are expected to handle client documents confidentially.
- Where a document contains special-category data, it is processed only where permitted by applicable law.
Who may receive your personal data?
We disclose personal data only where necessary for operation of our business, performance of the requested service or compliance with legal obligations.
Translators and reviewers
Translators, sworn translators, proofreaders, reviewers and other specialists involved in preparing or checking the requested translation.
IT and hosting providers
Providers of hosting, email, website infrastructure, forms, cloud services, file storage and technical support.
Accounting and invoicing providers
Accounting offices, invoicing systems and other providers supporting legal, tax and accounting obligations.
Payment providers
Payment operators used to process online payments. Payment-card or online-banking credentials are processed by the relevant provider and are not made available to us in full.
Delivery providers
Courier, postal and parcel-delivery providers where paper originals or translations need to be shipped to you.
Authorities and professional advisers
Public authorities, courts, legal advisers or other entities where disclosure is required by law or necessary to establish, exercise or defend legal claims.
How online payments are handled
If you choose an online payment method, the payment is processed through a specialist payment provider. Depending on the payment method, this may include card payments, online transfer, BLIK, Apple Pay, Google Pay or another supported method.
We receive information necessary to identify and reconcile the payment, such as payment status and transaction reference. We do not receive your full card number, online-banking login credentials or other authentication data used by the payment provider.
Cookies and similar technologies
Translations24.eu uses cookies and similar technologies. Essential cookies are required for the website to function. Optional cookies are used only in accordance with your cookie choices.
Essential cookies
Required for core website functions, security, forms and preference management.
Analytics cookies
Help us understand how visitors use the website and measure performance. These may include tools such as Google Analytics where enabled.
Marketing cookies
May be used to measure advertising performance, support remarketing or personalise advertising where you have consented.
Preference cookies
Remember selected settings and help personalise selected website features.
Processing outside the European Economic Area
Some technology, analytics, advertising or cloud-service providers may process personal data outside the European Economic Area. Where this occurs, we rely on appropriate safeguards required by data-protection law, such as an adequacy decision or Standard Contractual Clauses, where applicable.
How long do we keep personal data?
We keep personal data only for as long as necessary for the purpose for which it was collected, and for any additional period required by law or justified by the need to protect legal claims.
Enquiries
Enquiry and correspondence data is kept for the period necessary to handle the request and may then be archived for a reasonable period where needed to document communication or protect legal claims.
Orders and invoices
Order, transaction, invoice and accounting data is retained for the period required by applicable tax, accounting and limitation rules.
Translation files
Source files, working files and completed translations are retained only for as long as reasonably necessary to perform the service, handle follow-up matters and protect legitimate legal interests, unless a longer period is required by law or agreed with you.
Your rights under data-protection law
Subject to the conditions and limitations set out in applicable law, you may have the following rights:
- the right to access your personal data and receive a copy,
- the right to rectify inaccurate or incomplete data,
- the right to request erasure of personal data,
- the right to request restriction of processing,
- the right to object to processing based on legitimate interests,
- the right to data portability where applicable,
- the right to withdraw consent at any time where processing is based on consent,
- the right to lodge a complaint with the competent supervisory authority.
In Poland, the supervisory authority is the President of the Personal Data Protection Office (UODO).
To exercise your rights, please contact us through Translations24.eu Contact. We may need to verify your identity before acting on a request.
How we protect personal data
We use organisational and technical measures intended to protect personal data against unauthorised access, loss, alteration, disclosure or destruction. Access to client files is limited to people and service providers who need the information for the relevant task.
Updates to the Privacy Policy
We may update this Privacy Policy when our services, website, providers or legal obligations change. The current version will always be published on this page together with the date of the latest update.
Questions about privacy or your personal data?
Contact Translations24.eu and tell us what your request concerns.